Terms of service
Terms of Service
A. General Terms and Conditions
1 Scope, Customers
These general terms and conditions apply to all business relationships between Melted Heart Clothing, managing director Lisa-Marie Illy and its customers in the version valid at the time the contract is concluded. They continue to contain important customer information required by law. Conflicting, deviating or supplementary general terms and conditions of the customer do not become part of the contract, even if they are known, unless the company has agreed to the conflicting, deviating or supplementary general terms and conditions of the customer in whole or with regard to individual regulations.
Customers of the Company within the meaning of these General Terms and Conditions are consumers. Consumers within the meaning of Section 13 of the German Civil Code (BGB) are natural persons who conclude a legal transaction for a purpose that cannot predominantly be attributed to either their commercial or independent professional activity.
Customers in Germany and abroad are supplied.
We do not offer our goods for resale purposes. We may, in our sole discretion, limit quantities per person, per household or per order, and may cancel orders placed by dealers, resellers or distributors. We reserve the right to terminate business relationships with any customer who violates this policy.
2 Offers and conclusion of contract via the company's website
All offers from the company are subject to change and non-binding. A contract between the company and the customer is only concluded when the company accepts an offer from a customer. In the event of typographical or arithmetic errors or errors on the website, the company reserves the right not to accept an order.
By placing the products in the online shop, we make a binding offer to conclude a contract for these products. You can initially place our products in your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the ordering process. The contract is concluded when you accept the offer for the products contained in the shopping cart by clicking on the order button. Immediately after submitting your order, you will receive another confirmation by email.
3 Payment conditions and prices
Payment for the goods ordered by the customer is made via PayPal and credit card. The customer's account will be debited after the payment process has been carried out.
Payment via PayPal / Paypal Express:
When paying using the PayPal payment service, the customer has the option of making a payment from his PayPal account.
Payment with credit card:
When paying by credit card, the customer has the option of making a payment by credit card.
The price stated when the goods are presented is the total price including any applicable sales tax (currently 19%) and other price components, but plus delivery and shipping costs.
4 Shipping costs and import duties
In addition to the purchase price, the company charges the customer shipping costs. The amount of shipping costs can be found on the company's website. In addition, customers will be clearly informed of shipping costs on the order page before placing an order.
When goods are delivered to countries outside of Europe, import duties may be incurred for the import of goods, which the customer must bear. The amount of import duties vary in different customs territories. The customer is responsible for the proper collection of all necessary customs duties and fees.
Shipping within Germany is free.
6 Delivery, shipping in multiple packages
Delivery is made to the delivery address specified by the customer when placing the order. If the customer/recipient specifies an alternative storage location to the shipping service provider, the transport risk for the package is transferred to the customer/recipient after delivery to the storage location.
Delivery only takes place via shipping route. Unfortunately, a self collection of the product is not possible.
If multiple items are ordered, the company is entitled to ship the goods to the customer in multiple packages, provided this is reasonable for the customer. The company will bear any additional shipping costs incurred as a result.
Delivery only takes place to selected EU countries; the shipping costs for this are calculated in the checkout.
7 delivery times
The goods are regularly dispatched 2 - 9 working days after receipt of the customer's payment via PayPal or credit card.
8 Retention of title
The delivered goods remain the property of the company until full payment has been made.
8 Retention of title
The delivered goods remain the property of the company until full payment has been made.
9 Right of withdrawal, return shipping costs in the event of withdrawal
Consumers have the statutory right of withdrawal. The company informs customers, among other things, on its website about the existence or non-existence of a right of withdrawal as well as the conditions and details of its exercise, in particular the name and address of the person to whom the withdrawal must be declared and the legal consequences of the withdrawal. When ordering via the Internet, customers will also be provided with cancellation instructions in text form that meet the legal requirements in text form at the latest when the contract is concluded.
Consumers must return goods that, due to their nature, can normally be returned by post (including parcel services) to the company immediately and in any case no later than fourteen days from the day on which the consumer notifies the company of the cancellation of this contract or to hand over. The deadline is met if consumers send the goods before the fourteen day period has expired. Consumers bear the direct costs of returning the goods.
According to Section 312g Paragraph 2 No. 1 BGB, the right of withdrawal does not apply in particular to distance selling contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer are.
10 Warranty and Liability
The customer's warranty rights and the company's liability are based on the statutory provisions.
11 Dispute Resolution
The European Commission provides a platform for online dispute resolution (OS), which you can find here. We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.
B. Customer information
1. Information about the identity of the seller
The operator of the website, contractual partner and provider of this website is
Melted Heart Clothing
Lisa Marie Illy
Industriestrasse 45
67821 Alsenz
Managing Director: Lisa-Marie Illy
Email: info@meltedheart.de
Internet: meltedheart.de
VAT identification number:
3. Information on the essential characteristics of the goods
The essential characteristics of the goods can be found in the respective product descriptions of the products listed.
4. Information on the conclusion of the contract
If you place an order via our website, the contract will be concluded in accordance with our General Terms and Conditions.
5. Payment and delivery information
You can find our payment and delivery conditions under our General Terms and Conditions.
6. Information about technical steps that lead to the conclusion of the contract
A purchase contract is concluded through offer and acceptance.
You can place an order on our website by placing a selected product in your shopping cart. To do this, you can click the “Add to cart” button on the product page. If you wish, you can then add additional products to your shopping cart in the same way.
After selecting the product or products, you can click on the “Shopping Cart” button. A new page will then open showing the previously selected contents of the shopping cart.
Directly from the shopping cart page, you have the option of using the “Continue” button to continue shopping without registering as a customer, to open a new personal customer account, or to log in via an existing customer account.
After entering the data required for the order or after displaying the existing customer data, you have the opportunity to specify the shipping details and payment method.
You can use another button to check the previous information about the item, address, shipping method and payment method again.
Then click on the “Buy” button, making an offer to purchase the item(s) you have selected.
Acceptance by us takes place in accordance with our General Terms and Conditions.
7. Information on storing the text of the contract
If you place an order via our website, we will save the contract text and, upon request, send it to you by email or post together with the general terms and conditions valid at the time the contract is concluded.
8. Information about the technical means to detect and eliminate input errors
Before you submit your order, you can continually correct your entries using the input devices you use (usually a keyboard and mouse). In addition, all entries are displayed again in an overview before the order is bindingly submitted and can also be corrected there using the input devices you use.
Before a binding order is placed, you always have the option of canceling an ordering process by closing your internet browser.
9. Information about the languages available for concluding the contract
German and English are available for the conclusion and processing of the contract as well as for customer service.
10. Information about the statutory liability law for goods and customer service
Customers have the statutory right to liability for defects for goods.
If you have any questions about our products, you can contact our customer service at info@meltedheart.de from Monday to Friday 10:00 a.m. to 4:00 p.m.